About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping to most countries for orders over 60 euros.
Delivery time = Process time ( order preparation )+ Shipping time.
Free shipping:
• Cost:We offer free shipping to most countries for orders over 60 euros.
• Process Time: 1-2 weeks
| Carrier |
Corresponding products |
Shipping time |
Delivery area |
| DPD |
Most normal size and weight products |
2 weeks |
To most countries |
| Expedited Express for Small Pieces |
Specified products with a small size |
1-2 weeks |
| EMS |
Big size but light products |
2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken , or sunken are not considered defective and cannot be returned. In this case, we will replace the product at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
>>Learn more
About Product
1.Can the products be customized with different effects?
If you are referring to integrating effects into product design, this is usually not a direct feature of the product itself. The product itself may have product effects, which we usually do not change or customize. If you are interested in the product, please consult us and we will provide a consultation plan and guidance.
2.Can I buy larger products?
Our product is manufactured in standard sizes that are designed to fit a wide range of spaces. We do not offer customized sizing for product as all our products are produced to predetermined specifications. It is important to measure your space carefully and choose product that matches your dimensions. If you have specific size requirements, we recommend selecting from our available options that best suit your needs, as we do not accommodate individual size adjustments.
